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kramarinabang 31/03/2024
Good product for first few days, from the beginning there is a problem with one wire in the strip cable for local switches, probably there is the wire defect at the very entrance to the housing, till (WIFI is operating correctly, other devices are all on line), local switches are operating normally, obviously there is the problem with the WIFI module of the device. The manual contains only instructions for Zigbe operation, inexperienced person should expect the problem to connect, also, the schematic on the instruction manual is worthless, fortunately, the simple schematic diagram printed on the device itself is sufficient to make the connection, also expecting some trials and errors to guess which switch is to be pressed to open the curtain and which is to close. Reversing the motor is not the problem, it can be done in the application (Smart Life). The calibration is the easiest if the operating time is set, if the curtain is not in the closed position. To put it to the end position, just put the required time and if the curtain itself has limit blocking switch, after one closing and one opening everything is OK. Hopefully, WIFI trouble will be settled somehow, even the power out does not help till now.
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  • Banggood Dear Customer, Thank you for choosing Banggood and sorry for your any inconvenience with the product. There is an instruction about how to use the product on the product page, you could kindly check for it. If you have any suggestions or require our assistance, please do not hesitate to contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111Mobile: https://m.banggood.com/contact_us.html. We are glad to help you to solve the problem and give you a proper solution as soon as possible. Thanks for your kindly understanding. Best regards, Banggood Team

    17/06/2024
  • kramarinabang After a month of using, definitely it is obvious that the device occasionally looses WIFI connection with router, as this is not my only cloud device from Tuya, and while other devices don't show the same issue, it is obvious that the producer should find out what is happening. Fortunately, the device autonomously, after a period of time connects so in most cases it is not an issue, but if the operation is needed in off-line period, the user should go and switch manually on the switch. The operation is correct in manual, even the position is shown correctly in the Smart Life after the connection is restored.

    Reply 11/04/2024
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